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These terms set out what em99 expects from you and what you can expect from us — covering account access, wallet transactions, content use and the steps you can take if something needs to change. Access to this platform and its services depends on your local law and the eligible regions we operate in.
By opening and using an em99 account, you confirm that you have read and accepted these terms in full. They apply every time you log in, make a transaction through Rocket, Upay or Bank Transfer, or interact with any part of our lobby — slots, live tables or sportsbook. We may update these terms from time to time; when we do, we will indicate the change on the relevant section of the site. Continued use of your account after a posted update means you accept the revised version. These terms do not override local law. If any clause conflicts with a rule that applies in your eligible region, the local rule takes effect for that clause only — the rest of the terms remain intact. Wallet-specific conditions, such as minimum transaction thresholds for Rocket or Upay, are shown at the point of transaction in your account. They form part of these terms by reference. Where a third-party service is accessed through the platform — such as a game studio's title in the lobby — the third party's own terms may also apply alongside ours. We recommend you check those terms separately if they are made available by the provider.
Not everything on the platform falls under the same policy layer. This section draws the boundary clearly so you know which rules apply where.
Your login credentials, account registration details and session activity fall fully inside these terms. You are responsible for keeping your account details secure. Any activity recorded under your credentials is treated as yours until you notify us otherwise through a published support route.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are covered by these terms alongside any wallet-specific conditions shown at the point of transaction. We do not set payment processor rules — those remain with the respective service provider.
Game titles available in the lobby, promotional notices and any text or images on this domain are covered under our content terms. You may not reproduce, copy or redistribute any part of them without our written consent. Content availability may vary by eligible region.
External services linked or embedded in the platform — such as game studios providing titles in our lobby — operate under their own terms. We do not control those terms and are not liable for how a third party handles data or service delivery on their side.
These terms are not one-directional. There are concrete steps available to you as an account holder — to review your own records, correct details that are wrong and raise a question when something is unclear. Your account dashboard shows transaction history, including Rocket and Upay activity, as it was recorded at the time of processing. If you spot an entry that looks incorrect, the first step is to check the details against the confirmation you received at the point of transaction. If the discrepancy remains, you can raise it with us directly through live chat or the quick-call prompt visible on the site. For account detail changes — such as a registered mobile number or linked wallet — follow the update fields in your account settings. Some changes may require identity verification steps shown in the account area. We aim to respond to correction requests through the same channel they arrive. Raising a question does not suspend your account; your access continues while we look into it.
Open the transaction history section in your account to see a log of all wallet activity. Entries show the method used — Rocket, Upay or Bank Transfer — the amount and the recorded status at the time.
Account detail fields — registered mobile, linked wallet, display name — can be updated from your account settings page. Some changes require the verification steps shown there before they take effect.
If a term is unclear or you want to challenge a recorded entry, reach us through live chat or the quick-call prompt on the site. Use the same channel for follow-ups so we can track the conversation from one thread.
Account-level support is available through the published routes on this site. We do not have a published email or postal address separate from the in-site contact tools — use the live chat or call prompt for the fastest path.
If you have a question about what these terms mean for your account, or you need to dispute a recorded transaction, use the contact routes published directly on this site. Do not share login credentials or full wallet numbers through any channel.
The live chat widget is visible on the site when you are logged in. Use it to raise a terms question, flag a transaction discrepancy or ask about account detail changes. It connects you directly to the support team without leaving the page.
A quick-call prompt is published on the site for account-related queries that are easier to explain by phone. Find it in the support or contact section of the site. It is the fastest route for wallet-linked questions involving Rocket or Upay.
The account help area on the site covers common terms questions — what counts as a transaction, how correction requests are processed and what identity steps look like. Check there first before opening a live chat, as it may answer the question immediately.
We keep a record of your account activity because accurate records protect both sides — they let you verify a transaction and they let us respond to a dispute with evidence. Here is what that looks like in practice.
Account data — registration details, transaction records and session logs — is stored to support account operations and address disputes. We do not sell or share personal account data with third parties outside what your wallet provider or applicable local law requires.
We use cookies to keep your session active, remember your device and load the correct lobby view on return visits. You can adjust cookie preferences through your browser settings, though some site functions depend on session cookies to work correctly.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, use the live chat or quick-call prompt immediately. We will note the report and walk you through the account security steps shown in your settings.
We retain account records for as long as required by applicable rules in eligible regions. To request a review of what we hold or to ask about changes to your stored details, contact us through the live chat or call prompt — do not use third-party channels.
These are the questions we see most often from account holders reading the terms for the first time. If yours is not here, the live chat or quick-call prompt is the next step.
Yes. Any wallet transaction processed through your account — whether via Rocket, Upay or Bank Transfer — falls under these terms alongside any conditions shown at the point of transaction. The wallet provider's own rules apply on their side of the transfer.
We will note the update on the relevant part of the site. If you continue using your account after the update is posted, that counts as acceptance of the revised version. If you disagree with a change, stop using the account and contact us through live chat.
Yes. Open your transaction history, check the recorded entry against the confirmation you received, and if there is still a discrepancy, raise it through live chat or the quick-call prompt. Keep the conversation in one channel so we can follow the full thread.
Go to account settings and follow the update fields shown there. Some changes need the identity verification steps displayed in the account area before they take effect. If you get stuck, live chat can walk you through the steps.
Yes. Opening an account and logging in constitutes acceptance. Access to the platform also depends on your local law and whether your region is eligible — these terms do not override local rules that apply in your area.
Game studios such as Microgaming, Spadegaming, CQ9 and Joker supply the game titles you see in the lobby. They may publish their own terms separately. Our terms govern your account and transactions with us; studio-side terms cover their content where they make those terms available.