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em99 collects only the information needed to run your account, process transactions through Rocket, Upay and Bank Transfer, and connect you with support when something needs fixing. What we store, why we store it, and what you can do about it — this page covers all of it.
This privacy policy sets out how em99 collects, uses and retains personal information when you access our platform, open an account or carry out transactions. It applies to account registration details, login activity, payment records linked to Rocket, Upay or Bank Transfer, and any messages you send through our support channels. We collect only what is necessary to operate your account securely and to respond to your requests. Your information is not sold to third parties. Where we share data — for example, with payment processors handling a Rocket or Upay transfer — we share only the minimum required to complete that transaction. This policy applies to access from Bangladesh and other eligible regions where local law permits use of the platform. If you are unsure whether this applies in your location, review the terms shown in your account area or contact support directly. We update this policy when our data practices change, and the current version is always published at this address. Continued use of your account after a policy update means you have read and understood the revised terms.
Payment data linked to Rocket transfers is processed only to complete your transaction. We do not store full wallet credentials; only the reference details needed to match your deposit or withdrawal record.
Upay transaction records are retained for account reconciliation. If a transfer is disputed, this record is what our support team uses to trace and resolve the issue on your behalf.
Bank Transfer details are handled under the same data-minimisation principle. We keep only what your account needs — no additional financial profile is built beyond the transaction itself.
Not every data interaction on the internet falls under this policy. Understanding the boundary helps you know when to contact em99 directly and when to look elsewhere. The four areas below draw that line clearly — what sits inside our responsibility and what sits outside it.
Your login details, session history and account preferences are covered by this policy. We hold these records and you can request a review or correction through the account settings page or via our support team.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer fall within scope. Transaction references, amounts and timestamps are stored in your account history and are accessible when you log in.
How you browse the lobby — which game categories you view, how long you spend on a page — may be recorded as aggregate usage data to help us improve navigation. This data is not linked to your identity in isolation.
Links or tools provided by third parties — including payment gateways and external game content — operate under their own privacy terms. Once you leave the em99 environment, this policy no longer applies to how that service handles your data.
You have concrete actions available whenever you want to review, correct or question how em99 holds your information. These are not abstract entitlements — each one has a specific path in your account or through our support routes. Start by logging into your account and opening the profile section: your registered name, contact details and linked payment methods are all visible there, and most corrections can be made directly. If something cannot be changed through the account page — for example, a transaction record you believe is inaccurate — contact support and describe the specific record. Our team can check the stored entry and tell you what adjustment, if any, is possible under the applicable rules. You can also ask what categories of data we hold against your account. We will respond through the same channel you used to ask. Availability of these rights may depend on your local law and the eligible region from which you access the platform.
Log into your account and open the profile or history section to see what information em99 holds. Transaction records, login history and payment references are all listed there without needing to contact support.
Name, contact number and linked wallet details can be updated from the account settings page. If the field is locked, raise a correction request with support and include the specific detail you want changed.
If something in this policy is unclear — or you want to know how a specific piece of your data is used — send us a message through live chat or the contact form. We will reply through that same channel.
For anything beyond a self-service fix — a disputed transaction, a data question that needs an account-level check — our support team is the right contact. Use the live chat route listed on this site for the fastest response.
These are the routes published on this site for policy-related questions. We do not promise response windows we have not verified — use the path that suits the urgency of your question.
Open the live chat widget from any page on the em99 site. State that your question relates to the privacy policy and our team will route it to the right person.
Use the on-site contact form for written policy queries that need a documented response. Include your account reference and describe the specific data question or correction you are raising.
Log into your account and navigate to the support or help section. From there you can submit a request directly linked to your account record, which speeds up any data check or correction.
Our approach to your information is built around what we can demonstrate, not claims we cannot back. Each area below reflects how the platform actually operates — the controls in place, the data we retain and the ways you stay in charge of your account.
We use cookies to keep your session active and to remember your last lobby position when you return. You can manage cookie preferences through your browser settings. Disabling cookies may affect login continuity across devices.
Access to your account relies on your login credentials. We do not store your payment wallet PINs. If you suspect unauthorised access, use the password reset path in the login screen and contact support immediately through live chat.
Transaction records and account details are retained for as long as your account is active and for the period required to resolve any outstanding queries or disputes. When an account is closed, we follow the applicable data retention rules for your region.
If you want to request a change to how we hold your data — or to raise a concern about this policy — use the live chat or contact form listed in the support section above. We will confirm receipt and tell you the next step.
Real questions about how em99 handles your account data, your rights and what to do when something needs checking or changing.
We collect the details you enter during account registration — typically your name, contact number and email address. When you make a transaction via Rocket, Upay or Bank Transfer, we also record the payment reference and amount. We do not collect more than your account needs to function.
Yes. Log into your account and open the profile and history sections — your registered details, linked payment records and session history are visible there. If you want a broader picture of stored data, contact support via live chat and ask specifically what categories are held against your account.
Most account details — contact number, email, wallet reference — can be updated directly from the account settings page. If a field is locked or you want to correct a transaction record you believe is inaccurate, raise a request through live chat or the contact form and describe the specific item.
We share your data only when necessary to process a transaction — for example, passing a payment reference to the Rocket or Upay gateway to complete a transfer. We do not sell your information or share it for marketing purposes outside the platform.
When your account is closed, we retain records for the period required by applicable rules for your region to cover any outstanding disputes or legal obligations. After that period, retained data is removed or anonymised. Contact support if you have a specific question about what is kept and for how long.
This policy applies to access from Bangladesh and other eligible regions where local law permits use of the platform. Whether you can access and use em99 depends on your local law and the eligible region you are in. If you are unsure, check the terms shown in your account or speak to our support team.