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This glossary covers the words you will see across slots, live casino tables, sports markets, and your account wallet — from RTP and volatility to rollover and KYC.
Reading a slot description or a sports market without understanding the vocabulary leads to guesswork. When you know what house edge means, you can compare two table games quickly. When you understand rollover, a promo condition stops looking vague.
Each group of terms lives in a specific part of the lobby. Knowing which section to look in saves time when a word catches you mid-session.
Terms like RTP, volatility, payline, and multiplier appear on individual game cards and inside the help panel of each slot or crash game.
Asian handicap, over/under, decimal odds, and spread belong to the sports section. You will see them beside match markets in the sportsbook — cricket fixtures, including BPL and international matches, use these terms on every event listing alongside the available selections.
KYC, e-wallet, deposit, withdrawal, and balance live in your account panel. When you add Rocket or Upay as a payment method, the wallet screen uses these words in the form labels and status messages — read them carefully before confirming a transaction.
Rollover, turnover, wagering requirement, and minimum odds attach to any information shown in your account. These terms define how many times a credit must be played through before a withdrawal is available — the promo detail page spells out the exact conditions.
These are the terms new players encounter most often on game cards and in slot lobbies.
RTP stands for Return to Player. It is the theoretical percentage of total wagers a game pays back over many rounds.
House edge is the mathematical advantage the platform holds on any given game. It is the complement of RTP carries a 3% house edge. Table games like roulette and baccarat each carry a fixed house edge that does not change between rounds.
Volatility describes how often and how large a slot pays out relative to its average. High volatility means fewer wins but larger individual payouts. Low volatility means more frequent smaller wins. You will often see this labelled as variance on a game's information panel.
A wagering or turnover requirement states how many times a credited amount must be bet before it converts to withdrawable funds. It always appears as a multiplier — for example, 10x means the credited value must be played through ten complete times before withdrawal is allowed.
In slots, a jackpot refers to the prize-style ceiling payout a game can award through its top-tier feature. Some titles carry a fixed jackpot; others accumulate from play across the network. The game's own panel describes the jackpot type and trigger conditions.
A live dealer game streams a real human dealer from a studio to your screen. Cards are dealt or the wheel is spun in real time.
These terms come up in the sportsbook, the wallet screen, and account verification — different from game mechanics but equally important.
Asian handicap removes the draw option from a match by giving one side a head start. It is widely used in cricket and football markets.
Over/under is a market where you predict whether a specific statistic — runs in cricket, goals in football — will finish above or below a set number.
Rollover is another word for wagering requirement and is used most often in sportsbook information. A credited amount must be staked at qualifying odds a set number of times. The promo detail inside your account always states the rollover multiplier and any minimum odds condition.
An e-wallet is a digital payment account that holds funds separately from a bank. Rocket and Upay are e-wallets supported on em99. You link the wallet number in your account payment section, and transactions are processed through that wallet rather than a card or bank.
KYC stands for Know Your Customer. It is the identity verification process the platform uses to confirm your account details before processing a withdrawal. You will be asked to submit identification documents through the account verification section. Completing KYC prevents withdrawal delays.
Decimal odds show the total return per unit staked, including the original stake. Odds of 2.50 mean a one-unit stake returns 2.50 units total — 1.50 profit plus the original stake back. They are the standard odds format displayed across sports markets on the platform.
Terms rarely appear in isolation. When you open Slot Starfire from the lobby, the game card shows the RTP figure the studio has published alongside a volatility rating. Those two pieces together tell you the payout frequency pattern before you place a single wager.
Open Slot Starfire's info panel inside the lobby. The published RTP and volatility rating appear there. These two figures tell you the expected payout rate and how spread out the wins are — before you set a stake.
In the sportsbook, cricket fixtures show an Asian handicap line next to decimal odds. The handicap number adjusts for the favourite. Select the side you want and the decimal odds update to reflect the handicapped result.
Your account wallet shows a verification status label. When KYC is pending, withdrawals are held at that step. Submit your documents through the verification tab; once approved, the available balance column activates for your next Rocket or Upay withdrawal request.
Any information in your account includes a rollover figure in the conditions box. Check this number before you accept a credit. It directly determines how much total wagering is required on qualifying games or markets before you can move funds out.
If a term appears in your account or in a game panel and this glossary does not cover it, reach out through the support routes listed below. The team can clarify a condition, a wallet status label, or a game mechanic without you having to guess.
The live chat button is visible in the account area and on the main lobby page. Start a chat session and describe the term or the screen where you saw it — the support team will explain it in plain language.
A call-back prompt is available through the support section of your account. Leave your number and a note about the term or feature you need help with. A support agent will follow up on the request.
The help section inside your account covers wallet terminology, KYC steps, and information conditions in a searchable format. It is the first place to check if a payment status label or an account message is unfamiliar.
These questions are about actions inside the platform — not just definitions, but how the terms connect to real account steps.
Open the game's info or help panel — the small icon visible on the game card before you launch it. The RTP figure appears there only if the studio has published it. Microgaming and CQ9 titles typically include this inside the game's own settings panel.
Log in and go to the information or bonus section of your account. Each information shows a progress indicator alongside the rollover multiplier. The counter updates as qualifying wagers are placed on eligible games or sports markets listed in the promo conditions.
When you add Rocket in the payment section, deposits made through it appear as pending until the transaction clears. Once confirmed, the amount moves to your available balance. Withdrawals back to Rocket follow the same route — initiated from the withdrawal tab in your wallet.
A pending status after KYC approval usually means the withdrawal is in the standard processing queue. Check the wallet screen for a status label — it will show either processing or approved. If the status does not update, contact live chat with your transaction reference.
The odds format setting is inside your account preferences. Switch between decimal, fractional, or other available formats there. The sportsbook updates all displayed odds to your chosen format immediately. Cricket and football markets both reflect the change across all listed selections.
Use live chat or the help section in your account. Describe the exact term and the promo it appears in. Support can clarify whether it refers to a wagering rule, a game type restriction, or a payment condition — so you understand it before opting in.