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em99 operates under terms that set out your rights, our obligations and the conditions that apply when you access this platform from Bangladesh. Read this page before you open an account — eligibility and access depend on your local law and the eligible regions we serve.
This policy governs how em99 handles accounts, transactions and site access for all registered accounts. Access to the platform — including wallet transactions processed through Rocket, Upay and Bank Transfer — is conditional on your local law permitting it and on your region falling within the eligible areas we serve. We do not make legal determinations on your behalf; that responsibility sits with you. Where local law restricts or prohibits access to platforms of this kind, you must not register or transact. For accounts already active, all transaction records linked to Rocket, Upay or Bank Transfer deposits are retained in your account history and are subject to the retention periods described in the trust section below. We may update this policy when operational or regulatory circumstances require it. When we do, we post a notice in the account area before the change takes effect. Continuing to use the platform after a notice period closes means you accept the revised terms. If any section of this policy conflicts with applicable local law in Bangladesh, the local law applies to that section only; the rest of the policy remains in effect.
Deposits and withdrawals processed through Rocket fall within this policy's transaction scope. Records are held in your account history and subject to our stated retention period.
Upay payment records are logged against your account at the time of processing. Dispute queries on Upay transactions follow the contact path in the support section.
Bank Transfer activity tied to your account is stored and accessible through the transaction history tab. Corrections to logged amounts should be raised with account support.
We post updates in the signed-in account area before changes take effect. The notice period gives you time to review and, if needed, close your account before the revised terms apply.
Not every part of how you interact with this platform falls under the same rules. This section draws the boundary clearly so you know where this policy applies, where it stops and which areas are handled separately. Account access and wallet transactions sit inside this policy's scope. Content served by third-party studios and external links sit outside it.
Login, session activity, account creation and closure all fall within this policy. Eligibility to hold an account depends on local law and the eligible regions we serve at the time you register.
All payment activity on the platform — including Rocket, Upay and Bank Transfer — is covered. Transaction records are governed by the retention terms in this policy and accessible in your account history.
Game content delivered through our lobby — titles from studios including Microgaming, Spadegaming, CQ9 and Joker — is governed by the relevant content terms, not solely by this policy.
External links, third-party payment processors and off-platform services operate under their own terms. We do not extend this policy to cover actions or data handling outside our platform.
You have specific, practical rights over your account and the data attached to it. These are not abstract promises — each one maps to a step you can take directly through your account or by contacting support. Review your transaction history at any time through the account history tab; this covers all Rocket, Upay and Bank Transfer activity logged against your account. If a record appears incorrect — a wrong amount, a mismatched payment method or a session entry you do not recognise — you can raise a correction request through live chat or the support contact path listed below. You can also request a summary of the account data we hold by contacting support directly. If you decide to close your account, you initiate the process from the account settings page; a support agent can walk you through the steps if the on-screen options are unclear. Availability of any specific right may depend on applicable local law in Bangladesh.
Open the account history tab to see all logged transactions — Rocket, Upay, Bank Transfer — along with session timestamps and wallet changes. No request needed; it is available any time you are signed in.
If your registered name, contact number or wallet reference is wrong, raise a correction through live chat or the account support route. Corrections to transaction records follow a short verification step.
If something in this policy is unclear or you think a rule has been applied incorrectly to your account, contact support with your account ID and the relevant section. We will respond through the same channel.
Account closure is initiated from account settings. Any Rocket, Upay or Bank Transfer balance must be withdrawn before closure completes. Support can assist if the process stalls.
Reach our support team through the routes published on the site when a policy question comes up or you need to act on one of the rights described above. We keep support access visible at every stage of the account flow so you are never left without a contact path at a decision point.
The live chat prompt is available from the site footer and the account area. Use it to raise transaction disputes, ask about your account data or request a correction to a logged record.
A call-back option sits in the support section of your account. Use it when a policy matter needs a spoken walkthrough rather than a typed exchange — the queue path is shown on screen.
For written policy requests — data summaries, formal correction requests or account closure — use the support form in the help section. Include your account ID and the policy area you are writing about.
Security and data handling sit at the centre of this policy, not as an afterthought. Here is what we do in practice and where you can verify it for your own account.
Account data — including transaction records for Rocket, Upay and Bank Transfer — is retained for the period required to support your account and meet applicable operational requirements. The exact period is stated in your account terms.
We use session cookies to maintain your login state and preference settings across the account area. You can review the cookie types in use through the cookie notice linked in the site footer.
Login security is managed through the credentials you set at registration. If you suspect unauthorised access, change your password immediately from account settings and contact live chat to flag the session.
If a policy update affects a right you rely on, contact support before the notice period closes. Use the account support form with the subject line referencing the policy section you are querying.
Questions about this policy that come up regularly are answered here. If your question is not covered, use the live chat route or the account support form.
Access and the application of this policy depend on your local law and whether your region falls within the eligible areas we serve. We do not determine eligibility on your behalf. Check what local law permits before you register or transact.
Sign in and open the account history tab. All payment activity — including Rocket, Upay and Bank Transfer — is logged there with timestamps and amounts. No separate request is needed to view your own transaction history.
Raise a correction request through live chat or the account support form. Include your account ID, the transaction date and the discrepancy you have noticed. A support agent will review the record and respond through the same channel.
Yes. Send a written request through the account support form, including your account ID and the phrase 'data summary request' in the subject. We will confirm receipt and follow up through the support channel you used.
We post a notice in your account area before any policy change takes effect. The notice is visible when you next sign in during the notice period. Continuing to use the platform after the period closes means you accept the updated terms.
Go to account settings and follow the closure steps shown there. Any remaining Rocket, Upay or Bank Transfer balance must be withdrawn first. If the process is unclear, contact live chat and an agent will walk you through it.