App / Live
Your em99 account connects to Rocket, Upay and Bank Transfer so every fund movement starts from your phone. Availability depends on your local law and eligible region — check the account area for the routes shown to you.
When you want to add funds, open the deposit counter directly from the account menu — it sits one tap from your home screen on mobile. We support Rocket and Upay as the two primary wallet routes for Bangladesh, with Bank Transfer available as an alternative. Each method shows its own set of fields: follow exactly what appears on screen, including any reference number or account detail the counter displays.
Log in and tap the deposit option in your account menu. The counter lists the payment methods available to your account at that moment.
Select your preferred local method. Each route shows the specific fields, account number or reference detail you need to complete the transfer.
Type in the amount shown within the accepted range on screen and confirm. Do not close the session until the confirmation message appears.
After the transaction completes, open the History tab. The credited amount should appear as a new entry against your account balance.
To move your balance out, head to the withdrawal section inside your em99 account area. The process asks you to select a payout method — Rocket, Upay or Bank Transfer are the options configured for Bangladesh accounts — then enter the wallet number or bank detail you want funds sent to. Make sure the wallet or account you enter is registered in your own name; our system checks ownership before processing. If your account has a pending verification step, the withdrawal page will show that prompt before letting you proceed.
Find the withdrawal option inside your account panel. It lists the methods your account is eligible to use based on the details you registered.
Type in your Rocket number, Upay number or Bank Transfer account. The detail must match the name on your em99 account.
Enter the withdrawal amount within the range the page shows. Review the summary — method, amount, destination — before you confirm.
After submitting, the request appears in your History tab with a status label. Keep the reference number visible in your wallet app as a cross-check.
Some account actions — particularly withdrawals above certain thresholds or when our system flags a new device — will prompt an identity or ownership check. We do not publish a fixed document list here because the exact fields shown depend on what your account record already holds and what the current review step requires. When a check is pending, your account area will display a prompt with the specific information we need at that point.
Any required check appears as a prompt inside your account area. We surface only the steps relevant to your specific situation — not a standard checklist applied to everyone.
The prompt describes exactly what information is needed. Do not submit documents or personal data through chat or email unless the on-screen step explicitly directs you there.
If the check relates to your Rocket or Upay wallet, the page will show the specific ownership step. This confirms the payout destination matches the registered account holder.
Live chat is available inside the account area if any verification prompt is confusing or not progressing. Raise it there rather than skipping the step.
The payment routes available in your em99 account are configured for Bangladesh. Rocket and Upay are the primary mobile wallet options for both depositing and withdrawing. Bank Transfer serves as an additional route where your account settings permit it. Each method is listed with its own fields inside the deposit or withdrawal counter — use the detail shown there, not a manually entered number from memory.
Mobile wallet deposit and withdrawal. Enter the Rocket number shown or registered on your account when the counter prompts you.
Mobile wallet route for both fund directions. Follow the Upay fields shown in the counter; the number must match your registered detail.
Bank account route available where your account settings allow it. Use the bank detail shown on the deposit or withdrawal page exactly as displayed.
Every deposit or withdrawal you complete generates a record on both sides: your mobile wallet history and your em99 History tab. Keeping these two in sync is the fastest way to resolve any query without waiting for support. The reference number generated at the time of the transaction is the key link — it appears in the em99 confirmation screen and, in most cases, in your Rocket or Upay transaction detail as well.
Every transaction produces a reference at the point of confirmation. Copy or screenshot it immediately — this is the single most useful detail if a query arises later.
Your em99 History tab shows a status for each entry: pending, completed or flagged. A pending status means the transaction has not yet fully settled on our side.
Entries appear in chronological order with amount, method and status. Cross-check the timestamp against your wallet app history to confirm the two records align.
Hold onto the wallet confirmation screenshot and the em99 reference number until the status reads completed. These two items cover most support queries without needing further documentation.
Account safety on em99 is built around a few practical checks that you can verify yourself. Always access the account through the published domain — em99 — rather than through a link in a chat message or third-party post. Before entering login credentials, confirm the URL in your browser matches exactly. These steps are ones you control, and they matter as much as anything we do on our side. Support is reachable through the live chat widget inside your account, which is the channel we can verify as ours; do not share account credentials or wallet PINs through any other route.
Open em99 directly in your browser each session. A URL that looks similar but differs by one character is not our site — close it and re-enter the correct address manually.
When a withdrawal check is triggered, it confirms the payout destination belongs to the account holder. Follow the prompt in the account area; do not share documents externally.
Rocket or Upay details registered on your account must match the name on the wallet. A mismatch will hold a withdrawal until the ownership step is resolved through the account prompt.
Live chat inside the account area is the contact route we maintain. For any transaction or account query, raise it there — it keeps a record and reaches the right team.
The questions below cover the banking situations that come up most often for first-time and returning account holders. If your question is not here, live chat inside your account area is the fastest route to a specific answer.
Your account supports Rocket, Upay and Bank Transfer for deposits. The deposit counter shows only the methods active for your account at that time. If a method is missing, contact support to check your account status.
Check the History tab first — a pending status means the transaction has not fully settled. Copy the reference number from your wallet confirmation and raise it in live chat if the status does not update within a reasonable period.
Enter a Rocket number, Upay number or bank account that matches your registered name. If a verification prompt appears before you can proceed, follow those on-screen steps to clear it, then resubmit the withdrawal.
The accepted range appears on the deposit or withdrawal page when you select a method. We do not publish fixed minimums here because they can vary by method and account type — check the counter fields directly.
Keep the em99 reference number and your wallet confirmation screenshot ready. Open live chat in the account area, share those two details, and the support team can check the status without you needing to resend any transaction.
No. The wallet or bank detail must match the name on your em99 account. Using a third-party number will trigger an ownership check, which can hold the transaction until the mismatch is resolved through your account prompt.